Now seems like a good time to talk about Business Trends that have emerged in 2020 that are going to shape the future of business. The biggest shift for most businesses due to the pandemic has been the start of the remote workforce. But let me break down the biggest trends you are going to see now and into the future and prepare yourself what is about to come….

1. Remote workforce: how much of your office will be happy to go back to an office setting? Some people are finding they are thriving in working from home and as business owners you might agree.  Some people are just more  proactive, happy and efficient working from their homes. 
2. AI is going to shape the future of customer experience: We talk about AI like it is way into the future when in actual fact many businesses are already employing AI in their workforce as we speak. Every industry is different but maybe now is the time to be reviewing how AI could improve your client experiences. 
3. Businesses prioritising staff wellness: Burn out is one of the biggest issues our workforce is currently facing. With the lines of home and work blurred, many people are finding it hard to switch off. 
4. Bots galore: With less people venturing out to bricks and mortar businesses the increase in sales calls, and customer services requirements and [putting strain on smaller businesses] we will be turning to bots to save the day.  However, businesses must tread carefully when using bots, There are certain situations that demand a human touch to them and customers must always be offered the option of connecting with a real human being who can solve their problem. 
5. Embracing the gig economy: Many businesses cannot afford full time employees during this time and are turning to the high talent pool of freelancers. This is a great opportunity to work with talent on short term projects that do not require ongoing work. 

If you are not sure if some or any of these trends are going to effect your business, think again. Not adapting to changes in technology and ways of doing business will see you left behind with the typewriter.